Complaints Procedure

Our commitment

We are committed to providing a high standard of care and service. If something has not met your expectations, we want to hear about it so we can put it right and improve.

How to raise a complaint

In the first instance, please contact us directly so we can try to resolve the matter promptly:

• Email: info@skyn.app
• Phone: 07729 113515
• Write to: SKYN Group Ltd, Moffat House, 14–20 Pall Mall, Floor 2, Liverpool, L3 6AL

Please include your name, contact details, and a clear description of your concern. We aim to acknowledge your complaint within 2 working days and provide a full response within 20 working days.

Escalation

If you are not satisfied with our response, you may escalate your complaint to the following bodies:

Care Quality Commission (CQC)

As a CQC-registered provider, our clinical services are regulated by the Care Quality Commission. You can share your experience or raise a concern at: cqc.org.uk/give-feedback-on-care

Information Commissioner's Office (ICO)

For concerns about how we handle your personal data, you can contact the ICO at: ico.org.uk/make-a-complaint